Question 1

Is the Starter plan really free?

Accepted Answer

Yes! The Starter plan is free forever with up to 30 students, 5 GB storage, and core features including up to 3 classes, secure classes, cloud recording, and payment collection. No credit card required. When you need more capacity or advanced features, you can upgrade to a paid plan anytime.

Question 2

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes will reflect from the next billing period.

Question 3

What payment methods do you accept?

Accepted Answer

We accept bank transfers and online payments. Monthly invoices are generated automatically. You'll receive payment reminders via email and SMS before your due date.

Question 4

What happens if I exceed my student limit?

Accepted Answer

You'll be notified when approaching your limit. You can easily upgrade your plan or contact us for a custom solution. We never automatically charge you for overages.

Question 5

What's the difference between Pro and Growth?

Accepted Answer

Pro is ideal for solo tutors with up to 100 students and 2 staff accounts. Growth is for growing academies — it includes custom domain, the Courses module at no extra cost, priority email support, and capacity for 300 students with 5 staff accounts.

Question 6

Is there a setup fee?

Accepted Answer

Setup is completely free for Starter, Pro, and Growth plans. Enterprise plans include dedicated onboarding with personalized setup assistance and training sessions.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no cancellation fees. Your access continues until the end of your current billing period. You can export your data before cancellation.